Faqs

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About Dulwa Trips

Question: Do you create itineraries for families or children?

Answer: Our trips feature intensive schedules and may require physical exercision. We require all our travelers to be 18 or older.

Question: Can I customize my itinerary?

Answer: For the most part, our itineraries cannot be changed. But we’ll note when an activity is optional, and we always leave time on certain days for leisure and exploration.

Question: Can I travel with a group? Can I travel solo?

Answer: Yes, and yes! We cap our trips at 10 travelers, but we welcome both solo travelers and small groups.

Question: How should I prepare for my trip?

Answer: In short — don’t worry, we’ll let you know.

Your Travel Advisor will be in touch weeks and months before your trip, giving you packing lists, and walking you through how to get prepared. If your trip involves a mandatory training program, your Trip Leader will be in touch about that too.

Booking and Travel Arrangements

Question: Do I have to make my own flight, hotel, or activity reservations?

Answer: No. Your Travel Advisor takes care of all reservations for you. All you need to do is come along.
If it would be more convenient for you to make flight reservations separately, we’ll discuss this with you in advance.

Question: Will you help me get to and from the airport?

Answer: Absolutely. In most cases, you will need to transport yourself to the airport at the start of your trip. Once you arrive at your destination, all other flights and transfers will be handled for you.

Question: Can I reschedule my trip?

Answer: ?

Payment, Cancellation and Rescheduling

Question: What are your payment terms? What is your refund policy?

Answer: ?

Question: What is your cancellation, rescheduling, or transfer policy?

Answer: ?

Health and Safety

Question: Do I need travelers’ insurance?

Answer: ?

Question: What happens if there’s an emergency while I’m on a trip?

Answer: ?

Question: Do I need specific vaccines or immunizations?

Answer: ?

Need to speak to someone directly?

We understand. Sometimes there’s no substitute for a real conversation.

Is this about your upcoming trip?

Please reach out to your Travel Advisor through the email address they provided you. They’ll look after you.

Is this about something else?

Submit your question below. You can expect to hear back from one of our Travel Advisors within X hours.

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